BT Contact Number: 0800 800 150

Phone BT on their freephone customer service contact number 0800 800 150 to receive technical support following an issue with your broadband internet connection or TV subscription.


About BT

BT is a telecommunications company that is headquartered in the United Kingdom but has operations in over 180 countries across the globe. BT is perhaps most known for its telephone services along with its broadband internet and subscription television, available to over 18 million customers in the UK alone.


Freephone Customer Services – 0800 800 150

Contact BT by calling their freephone customer services number 0800 800 150 to ask for assistance regarding your broadband service over the phone. For instance, the BT representative can provide free over-the-phone assistance to customers who are unable to connect their computer to their WiFi box before providing a replacement router when necessary. Moreover, you can also use this number for technical support if you are unable to sign into BT Sport on either a tablet computer or mobile app. Existing customers can get in touch to ask about upgrading to BT Unlimited before asking about the cost of installation to receive the fibre optic broadband service. You may also wish to update your account details or report a change of address before asking BT to transfer your service accordingly. You may wish to update your account details if you are unable to log into your mail account or even let BT know if you are changing your home address but may be directed to a home mover helpline for further support. Callers can get in touch to discuss their mobile contract if they would like to make a payment or even cancel their mobile tariff with a BT representative. Alternatively, new customers may wish to ask about the best package deals for a comprehensive television and internet service when they sign up to BT. You can also check whether your post code is fibre optic ready before setting up a home installation on this number.


Bill Payments – 0800 433 311

You should phone BT on their freephone payment enquiries contact number 0800 433 311 for 24-hour support regarding a recent bill. For instance, callers can ask what to do if they have been overcharged for their telephone or broadband service. Alternatively, you may wish to ask the customer service advisor to check your current account balance so that you can pay your arrears over the phone.


Call Costs and Contact Hours

BT uses freephone 0800 contact numbers that are completely free of charge regardless of if you are calling from a UK mobile or landline telephone. Furthermore, the BT customer service line is available to be contacted 7 days a week as it operates during the opening hours of 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday, whereas the bill payments helpline provides 24-hour assistance.


Useful BT Contact Numbers – at a glance

BT Department UK Contact Number Opening Hours
General Enquiries 0800 800 150 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
New Customer/Home Mover Enquiries 0800 100 400 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
Cancellations 0800 783 1401 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
Head Office/Complaints Helpline 0207 356 5000 8am-8pm Monday-Friday and 9am-6pm Saturday-Sunday
Pay a Bill 0800 433 311 24 hours a day, 7 days a week


Write to BT

If you are dissatisfied with the services provided by BT or if you are unhappy with the conduct of a specific member of staff then you can send a letter detailing your written complaint to the following postal address:

BT Customer Correspondence Centre,
Providence Row,
DH98 1BT,
United Kingdom