Openreach Contact Number: 0800 023 2023

You can call BT Openreach on their freephone customer service contact number 0800 023 2023 if you require technical support with your broadband connection or telephone service.


Overview of Openreach

Openreach is a subsidiary of BT, providing the phone cables that are used to connect households to the national broadband network of the United Kingdom. However, both BT customers and users of rival broadband providers are able to contact Openreach as each internet provider functions within a single national telecommunications infrastructure.


Freephone General Enquiries – 0800 023 2023

Contact Openreach on their freephone general enquiries phone number 0800 023 2023 if you would like to report any problems regarding your broadband internet connection to a customer service representative. For instance, you can request technical support if you have noticed connectivity issues in your local area and would like Openreach to check your telephone lines. You can also contact Openreach to arrange an appointment for an engineer to install a phone line or internet connection if the service has not been organised by your service provider. Alternatively, you may wish to change the date of a scheduled installation as to avoid any missed appointment charges from your service provider. It should be noted that you do not have to be a BT customer to use Openreach as the company provide engineering services on the phone cables that connect customers to broadband internet regardless of their provider. Therefore, even Virgin Media or TalkTalk customers can request assistance with the Openreach online fibre optic broadband checker service. Furthermore, anyone is encouraged to use the above freephone number if they have spotted damage to any part of BT telecoms infrastructure, including green cabinets.


Cost of Calling the BT Subsidiary

Openreach uses a 0800 freephone number meaning that all calls will be completely free or charge when made from a UK mobile or landline phone. Moreover, the company is available to be contacted 7 days a week as its call centre is open throughout the hours of 8am-8pm Monday to Friday and 9am-6pm on weekends.


Write to Openreach

If you would like to elevate a complaint regarding your experience with Openreach following a discussion with a customer service provider then you should send a letter to the postal address of their London customer relations office:

123 Judd Street,
United Kingdom